I totally giggled through this entire conversation with the cable guy.
anthonyh
That modem does show offline. Let's see how it signals.
anthonyh
Can you remove the power from that modem by unplugging it for me?
ann
done
anthonyh
Afterwards I would also like you to unscrew the coax line. Put it back in straight, then rescrew it back in place.
ann
that's the cable line right?
anthonyh
Correct. Then we should follow that cable line to the wall and do the same at the wall.
ann
ok hold i'm recruiting the hubs
ann
its too tight for me to unscrew haha
anthonyh
If there is a splittter in between we should do the same with the splitter.
ann
hold on, he's finding pliers.. its pretty tightly screwed.
anthonyh
ok.
anthonyh
I'll be right back.
ann
no problem
ann
should we put it back in now, just let me know when your ready.
anthonyh
Correct.
ann
ok its screwed back in
ann
should I plug it in too?
anthonyh
yes please.
ann
ok
anthonyh
One moment. Just checking it from here again
anthonyh
The modem is online with good levels. Just running a couple of tests now.
anthonyh
Looks like it had a loose coax cable possibly.
anthonyh
one moment
ann
i'll have hubs screw it in a bit tighter
ann
he
ann
got his computer online but then it bounced off again
ann
he tightened it up
anthonyh
k
ann
he is online
anthonyh
Excellent. Good signals on the modem as well.
anthonyh
Looks as if you should be ok.
anthonyh
Thank him for the pliers
ann
fabo!
ann
I will.
ann
haha
ann
have a good night!
anthonyh
Have a good evening
anthonyh
as well
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